Diamond Design FAQs | Custom Jewellery and Luxury Watches in St. John's
We believe exceptional jewellery and timepieces deserve thoughtful answers. This page covers everything from custom engagement ring design to luxury watch services and professional appraisals in St. John’s, Newfoundland. If you are considering a meaningful purchase, our team is here to guide you with expertise, transparency, and personalized care.
Q: How do I start the process for a custom engagement ring in St. John’s?
A: At Diamond Design, our custom process begins with a personal consultation in our private viewing rooms at 10 Rowan Street. We use CAD/CAM 3D modelling, so you can see a digital life-size model of your ring before we cast it in your choice of gold or platinum. You can bring your own sketches or even family heirloom stones to be repurposed into a modern design.
Q: Can I use my own old gold or diamonds to create a new piece of jewellery?
A: Yes. We specialise in jewellery restoration and reimagining. Our in-house designers can credit you for your old gold and use your gemstones to transform them into a contemporary "new heirloom." This is an eco-friendly and sentimental way to maintain the value of your jewellery while updating its style.
Luxury Watches & Repairs
Q: What luxury watch brands are available at Diamond Design in Newfoundland?
A: We are the exclusive authorised retailer in Newfoundland for several world-renowned brands, including Omega, Breitling, Grand Seiko, Hamilton, and Seiko. We also host the province’s only Seiko Salon, offering a curated selection of limited-edition and high-performance Seiko timepieces that you won’t find in standard retail stores.
Q: Do you offer professional watch battery replacement and repair in St. John’s?
A: Yes. We provide expert maintenance for both luxury Swiss timepieces and everyday watches. Our services include watch battery replacement and bracelet adjustments. For luxury brands like Omega, Breitling, Grand Seiko, Hamilton, we facilitate factory-authorised servicing to ensure your warranty remains intact and your movement is handled by certified specialists.
Trust & Security
Q: Do you provide jewellery appraisals for insurance purposes?
A: Every significant purchase at Diamond Design comes with a detailed Valuation Report. This document includes diamond specifications (clarity, colour, and carat weight) and precious metal verification. If you have older pieces, we also offer professional appraisal services to ensure your insurance coverage is up to date with 2026 market values.
Q: Where is Diamond Design located, and what are your store hours?
A: We are located at Terrace on the Square, 10 Rowan Street, St. John's, NL, A1B 2X1. We are known for our sophisticated, boutique atmosphere away from the noise of the mall. Our standard hours are Tuesday to Saturday, 9 am to 5:30 pm, but we highly recommend booking a private appointment for engagement ring or custom design consultations to ensure dedicated time with our design team.